Support for VEYLOCRA on iPhone, iPad, and Android. Find quick fixes below or contact us directly about app issues, feedback, and feature requests.
Email VEYLOCRA Support at info@veylocra.com.
For technical problems, general feedback, or feature requests concerning the VEYLOCRA mobile app, contact:
Please do not include passwords, payment details, or other sensitive information in your message. VEYLOCRA does not require an account.
A little context helps us identify the problem quickly. When reporting an issue, please include:
VEYLOCRA streams audio and needs an internet connection. Check your connection, device volume, and current audio output, then fully close and reopen the app. Try another song to determine whether the issue affects one track or all playback. If it continues, update the app and include the affected song title in your support email.
Fully close VEYLOCRA, connect to a stable network, and reopen it. The app starts from a bundled catalogue and checks for newer verified catalogue content when it launches. Some artwork may take a moment to load on a slower connection.
Confirm that your device is online and that VEYLOCRA is allowed to use mobile data if Wi-Fi is unavailable. The app includes catalogue information for startup, but full audio playback and newly published content are delivered online.
Install the latest available version of VEYLOCRA and restart your device. If the issue remains, email support with the details listed above. Reinstalling should be a last resort because it may remove favourites and listening progress stored by the app.
Favourites, your own rating choices, and listening progress are kept as app data rather than in a VEYLOCRA account. Clearing the app's local data or uninstalling it may remove that information.
Submitting or removing a rating requires an internet connection. Reconnect, open the song again, and retry. Your rating is anonymous and is associated only with a random installation identifier used to update or retract that installation's rating.
Open the app's Privacy screen and choose Remove Submitted Ratings. Do this before clearing local data if you also want the rating service to retract the ratings still known to this installation.
No. The app can start from its bundled catalogue, but songs are streamed and offline audio downloads are not currently available.
VEYLOCRA does not require an account and does not include advertising or analytics SDKs. The app's Privacy screen provides controls for clearing local data and retracting submitted ratings.